IT Helpdesk/Outsourcing

Hands-on onsite and remote technicians, engineers and project consulting and management for SMB. Provides day to day operational management mitigating the headaches of IT for businesses. Complete IT department outsourcing

  • Proactive service contract changes the break-fix model into a proactive solution allowing IT to empower a company and not hold it back.
  • Predictable spending model allows a business to plan and budget their IT without unexpected costs from traditional break/fix model
  • Model exceeds having an on-staff IT employee as Vichra staff have a wide variety of skillsets, do not require HR planning, training costs, sick days, vacation days, etc.
  • Active monitoring of services, servers, and networks allow businesses to breathe easy
  • Can integrate and bolster with existing in-house IT personnel providing additional coverage
  • Services include Helpdesk, Procurement (purchasing of all types of hardware, software services), vendor management, project management and consulting, business IT process management

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